Service Level Agreements - IT, How Long Before These Tickets Are DONE?
| Terminal Diagnosis Change | Same Day |
| Physician Maintenance: Add/Change/Deactivate | Same Day |
| Location Maintenance: Add/Change/Deactivate | Same Day |
| Constant Contact Email Release | Same Day |
| Duplicate Names | Same Day |
| Level of Care changes | Same Day |
| New Staff: Contract HHA, Contract Nurse | 24 Hours |
| Phone List | 24 Hours |
| Timesheet Corrections | 1 Week or Billing Day (whichever is earlier) |
| Blank/Empty Order Deletions | 1 Week or Billing Day (whichever is earlier) |
| Meeting Setup | Same Day (unless otherwise noted in ticket) |
| Website Updates | 24 hours |
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